eCertificates not being generated

Incident Report for UK Maritime and Coastguard Agency

Resolved

GlobalSign service back. Customer confirmation received. Degradation 14:28 - 15:37 - 69 minutes in duration.

Posted Oct 28, 2020 - 15:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 28, 2020 - 15:49 UTC

Identified

GlobalSign confirmed incident resulting in 503 errors.

Posted Oct 28, 2020 - 15:49 UTC

Update

We are continuing to investigate this issue.

Posted Oct 28, 2020 - 15:48 UTC

Investigating

Outage with GlobalSign service means that certificates can not be generated, as they can not be digitally signed.

Posted Oct 28, 2020 - 15:47 UTC

This incident affected: UK Ship Registry (UKSR) (Certificates).